Your privacy is important to us at Eliana Shop.
This Privacy Policy outlines how Eliana Shop ("we," "our," or "us") may collect, use, store, and disclose personal information when you visit elianashop.com, place an order, or communicate with our customer service team.
It also explains the privacy choices and rights that may be available to you under applicable data protection laws.
1. Information We Collect From You
When you interact with our online store, we may collect certain personal information necessary to provide our services.
Depending on your activities, this information may include:
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Full name
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Email address
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Telephone number
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Billing and shipping addresses
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Order details and purchase history
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Transaction and payment information
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Customer service communications
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Product preferences
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Other information you voluntarily provide
Payment transactions may be processed by third-party payment service providers. Depending on the payment method used, we may not directly receive or store your complete payment card details.
2. Automatically Collected Information
When you browse our website, certain technical and usage-related information may be collected automatically.
This may include:
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IP address
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Browser type and version
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Device information
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Operating system
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Approximate geographic location
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Pages and products viewed
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Website navigation activity
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Referring websites
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Dates and times of website visits
We may use this information to maintain website functionality, improve our services, understand customer behavior, and protect our website against fraudulent activity.
3. Cookies & Website Technologies
We may use cookies, tracking pixels, and similar technologies to operate our website and improve the shopping experience.
These technologies may help us:
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Remember shopping cart contents
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Save customer preferences
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Maintain essential website functions
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Understand how visitors interact with our store
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Identify website performance issues
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Measure marketing campaign effectiveness
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Provide relevant advertising where legally permitted
Depending on your browser and location, you may be able to manage or disable certain cookies through browser settings or available website privacy controls.
Please be aware that restricting essential cookies may affect some website features.
4. How Your Information Is Used
We may process personal information for purposes connected with operating our online store and providing customer services.
These purposes include:
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Confirming and fulfilling orders
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Processing payments and transactions
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Coordinating shipping and delivery
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Sending order confirmations and tracking updates
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Managing returns, exchanges, and refunds
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Responding to customer questions
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Investigating suspicious transactions
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Maintaining website security
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Improving our product offerings
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Analyzing website performance
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Sending promotional messages where permitted
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Maintaining required business records
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Meeting applicable legal obligations
Where required, personal information will be processed on an appropriate legal basis.
5. Sharing Information With Third Parties
We may share relevant personal information with service providers that support the operation of our online store.
Depending on the services we use, these may include:
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E-commerce platform providers
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Payment processing services
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Shipping and logistics companies
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Order fulfillment partners
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Website hosting services
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Customer support providers
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Analytics and advertising services
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Fraud detection and security providers
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Professional advisers, where necessary
These parties may process personal information as necessary to perform their services or for other purposes permitted by applicable law.
We may also disclose information when legally required or reasonably necessary to protect our customers, business, and legal rights.
Certain advertising-related activities may be classified as the sale or sharing of personal information under applicable privacy laws, even without a direct monetary exchange.
6. Analytics & Online Advertising
We may use third-party analytics and advertising technologies to understand website traffic, assess promotional campaign performance, and improve our marketing activities.
These services may collect information about website interactions through cookies or similar technologies.
Depending on your location and applicable law, you may have the right to restrict or opt out of certain targeted advertising or advertising-related data-sharing practices.
7. Promotional Emails & Communications
If you subscribe to our mailing list or otherwise agree to receive promotional communications, we may send you information about:
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New product arrivals
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Special offers
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Seasonal promotions
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Exclusive discounts
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Store announcements
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Other relevant product updates
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing messages.
We may continue to send essential transactional communications related to orders, payments, deliveries, returns, or customer service requests.
8. How Long We Retain Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy.
Relevant factors may include:
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Order processing and fulfillment
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Customer service requirements
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Accounting and tax obligations
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Fraud prevention
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Legal compliance
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Dispute resolution
When personal information is no longer required, we take appropriate steps to delete, anonymize, or otherwise manage it in accordance with applicable law.
9. Keeping Your Information Secure
We use reasonable technical, organizational, and administrative security measures designed to protect personal information against unauthorized access, accidental loss, misuse, alteration, or disclosure.
Access to personal information may be restricted to authorized parties who need it to perform relevant business functions.
However, no method of internet transmission or electronic data storage is completely secure, and absolute security cannot be guaranteed.
10. Your Privacy Rights
Depending on your country or region, you may have certain rights concerning your personal information.
Where applicable, these may include the right to:
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Request access to personal information we hold about you
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Correct inaccurate or incomplete information
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Request deletion of certain personal information
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Obtain a copy of your information
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Restrict or object to certain processing activities
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Withdraw consent where processing relies on consent
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Opt out of certain targeted advertising
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Opt out of certain types of personal information sharing
These rights may be subject to applicable legal conditions and exceptions.
If you wish to exercise an applicable privacy right, please contact us at customer@elianashop.com.
We may request additional information to verify your identity before processing certain requests.
11. International Data Transfers
Because our customers and service providers may be located in different countries, personal information may be transferred to, stored in, or processed outside your country of residence.
Where required by applicable privacy laws, we take appropriate measures to provide safeguards for international transfers.
12. Children's Personal Information
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable data protection laws.
If you believe that a child has submitted personal information to us improperly, please contact our customer service team so we can review the situation.
13. External Websites & Services
Our website may contain links to external websites, payment platforms, or other third-party services.
These websites and services operate under their own terms and privacy policies.
Eliana Shop is not responsible for the independent privacy practices, security measures, or content of external websites.
We encourage you to review the relevant privacy policies before providing personal information to third parties.
14. Legal Compliance & Information Disclosure
We may use or disclose personal information when reasonably necessary to:
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Comply with applicable laws and regulations
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Respond to lawful government requests
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Meet legal obligations
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Investigate suspected fraudulent activity
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Protect our customers and business
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Maintain website security
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Enforce our applicable terms and policies
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Protect or establish our legal rights
Any such processing will be conducted in accordance with applicable legal requirements.
15. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, service providers, or applicable laws.
Any updated version will be published on elianashop.com.
Where legally required, we will provide additional notice or obtain consent before implementing relevant changes.
We encourage visitors to review this page periodically to stay informed about our privacy practices.
16. Contact Us About Privacy
If you have questions about this Privacy Policy, our handling of personal information, or your privacy rights, please contact us using the information below.
Website: elianashop.com
Email: customer@elianashop.com